MarsPay

Refund Policy

1. Introduction

MarsPay aims to provide a seamless payment experience. However, if you encounter any issues, our refund policy outlines the conditions and procedures for requesting a refund.

2. Eligibility for Refunds

  • Failed Transactions: Refunds are applicable if the transaction fails but funds were deducted from your account.
  • Incorrect Transactions: If an erroneous transaction occurs due to a system error, you may be eligible for a refund.
  • Non-Refundable Fees: Conversion fees are non-refundable once the transaction is completed.

3. Refund Request Process

  • Initiating a Request: Contact MarsPay customer support within 7 days of the transaction to initiate a refund request.
  • Required Information: Provide transaction details, including date, amount, and reason for the refund request.
  • Review and Approval: All refund requests are subject to review for eligibility and compliance with our policies.

4. Refund Processing

  • Timeline: Refunds will be processed within 10 business days of approval.
  • Payment Method: Refunds will be credited back to the original payment method used for the transaction.
  • Partial Refunds: In certain cases, only a partial refund may be issued, depending on the circumstances.

5. Dispute Resolution

  • Review Process: If a refund request is denied, users can appeal the decision by providing additional documentation.
  • Final Decision: MarsPay's decision on refund appeals is final and binding.

6. Chargebacks

  • Unauthorized Chargebacks: Users are encouraged to contact MarsPay before initiating chargebacks with their financial institution to avoid unnecessary disputes.
  • Chargeback Fees: MarsPay reserves the right to recover costs associated with processing chargebacks.

7. Contact Information

  • Support: For any questions or to initiate a refund request, contact us at: